Refund Policy

At Fact Village, we strive to provide high-quality educational resources. If you are not satisfied with your purchase, you may request a refund within 30 days of the purchase date.

To qualify for a refund, the following conditions must be met:

• The product must be in its original condition and packaging.
• You must provide proof of purchase.
• The request must be made within the specified refund window.

Cancellation Procedure

If you wish to cancel your order, please contact us within 24 hours of your purchase. Cancellations can be made via email or phone. After 24 hours, orders may be processed and cannot be canceled.

Partial Refunds

In certain circumstances, partial refunds may be granted, such as:

• Items that are not returned in their original condition.
• Any item that is returned more than 30 days after delivery.

Non-Refundable Items/Services

The following items/services are non-refundable:

• Digital downloads of educational materials.
• Online courses once access has been granted.
• Customized educational resources tailored to individual needs.

Processing Time

Refunds will be processed within 7-10 business days after we receive your returned item or cancellation request. Please note that it may take additional time for your bank or credit card company to process the refund.

Contact Us

If you have any questions or concerns regarding our Refund & Cancellation Policy, please reach out to us:

Email: info@factvillage.com

Phone: (407) 580-5435